Frequently Asked Questions
1. Click “Find a Billboard” on our www.shoutable.me homepage and select the most suitable billboard for you. We also have a Find My Location tool for easy browsing.
2. Select your favorite Shout design.
3. Enter your billing and credit card info (we ask for a credit card before selecting the times to ensure that the billboard and selected time(s) are not sold out before the payment is confirmed. Your card will NOT get charged until you submit your order).
4. Choose your Shout date and time. Each Shout time is a 15-minute time slot in which your Shout will be played 10 times for 8 seconds each time.
A Shout is $45 for a 15-minute time slot. Your Shout will play 10 times during the 15 minutes and stay on screen for 8-seconds each time. You may add additional time slots if you would like your shout to appear more.
Each shout is roughly 8 seconds long and will appear 10 times within 15 minutes.
Of course, you can! You can buy as many Shout packages as there are available.
A billboard for the entire day is 144 packages, which costs $5,760.
We are sorry for the inconvenience. We are working on adding more billboards to our inventory selection.
Gray dots either indicate the billboard in that area is sold out or unavailable for that holiday. We are sorry for the inconvenience. Please check back, as we are adding new inventory often.
Yes. You must purchase a shout at least 12-hours before the Shout time. Shouts become unavailable for purchase on the same day 12-hours before Shout time.
Yes, our team reviews and approves all designs before going live. If your Shout contains inappropriate content, your order will be canceled and refunded.
There are a few reasons your billboard could get canceled. The first is that billboards may become unavailable. If this happens, you will receive a full refund. We apologize, but unfortunately, this is out of our control. Another reason it may be canceled is if your design was rejected because it didn't follow our terms and conditions, i.e., prohibited content.
We cannot accommodate changes to any order as of right now. Contact us if you need assistance with fixing or canceling an order.
Yes, you may cancel up to 5 hours before your Shout time to receive a full refund.
We cannot accommodate changes to any order. You can cancel your order for a full refund and place a new order with a new location.
Shouts are on set times. We recommend that you arrive 10-15 minutes before your time. We will send a reminder email that contains a real-world image of your Shout billboard that you can download and share with your loved one. Unfortunately, you will not receive a full refund if you miss your Shout billboard.
We recommend using selfie mode or taking a burst of photos. View our “Tips and Tricks During your Shout” video to make the most out of your Shout experience.
Currently, billboard designs are available in templates only. We do have a few templates that allow you to input your own message and photo. We are working toward making billboard designs fully customizable for other holidays and special events in the future. Follow us on Instagram, Tik Tok, and Facebook (@shoutable.me) to receive updates.
We will be opening up the platform for everyday use at the same time we offer buying Shouts 4+ days in advance (in the very near future!)! We will slowly roll out different categories, starting with Birthdays. At that time, you will be able to select your desired holiday, and choose a template that corresponds!
We have over 2500+ billboards in thousands of cities across the US, but not ALL cities.
We are working on making billboards available outside of the US. Stay tuned!
Once the order is placed for 4+ days in advance, you will receive an email acknowledging that your order has been received. 2 days prior to your scheduled Shout time, you will receive an email either confirming that there is availability on the specified billboard and your Shout has been scheduled, or notifying you that that billboard is no longer available. If your requested billboard is not available, we will offer a few alternate locations for you to choose from.